Project Antelope Customer FAQs
Project Antelope

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Frequently Asked Questions - Customers

What is Project Antelope?

Project Antelope is an online marketplace dedicated to promoting and selling artwork created by Indigenous artists from around the world. We aim to provide a platform that supports and amplifies these talented individuals by connecting them with art enthusiasts and collectors.

Are the artists on Project Antelope verified?

Yes, we take great care in ensuring the credibility of the artists featured on Project Antelope. Each artist is carefully vetted and verified before their artwork is showcased on our platform. This allows you to have confidence in the origin and quality of the artwork you purchase.

Will the item I order look exactly like the piece in the picture?

While artists on Project Antelope strive to accurately represent their artwork through photographs, please note that minor variations may occur due to the handmade nature of the artwork. Factors such as lighting and monitor settings can also contribute to slight differences in color and details. However, artists ensure that the overall essence and aesthetic of the artwork remain consistent. If you have specific concerns, feel free to contact the artist for additional details. Thank you for appreciating the unique handmade nature of the artwork available on Project Antelope.

How does shipping work for purchases made on Project Antelope?

Shipping arrangements for purchases made on Project Antelope are determined by the individual sellers. Since each artist and artwork may have different requirements and shipping capabilities, the specific shipping costs will be communicated to you in the checkout process. If you have any specific shipping requirements or concerns, you can communicate with the artist directly through our messaging system to address them.

When will I receive my item?

The delivery timeframe for your item is determined by the seller. Please contact the seller directly to inquire about the estimated delivery time for your order. If you have a specific deadline, kindly communicate this with the seller before making a purchase.

Do you offer international shipping, and who is responsible for customs duties?

International shipping is determined by individual sellers on Project Antelope. Please contact the seller directly before placing an order to discuss international shipping options and associated costs. Customers are responsible for any customs duties or import taxes imposed by their country's customs authorities. Sellers will provide necessary documentation for customs clearance. For more information, kindly check with your local customs office.

Will I be charged sales tax?

Sales tax is already included in the price of the item on Project Antelope. Each seller is responsible for handling sales tax individually based on their location and tax regulations. You don't need to calculate or pay additional sales tax during the checkout process. If you have any specific tax-related questions, please reach out to the seller directly for accurate information.

Can I return or exchange artwork if I'm not satisfied?

We understand that purchasing art online can be a unique experience, and we want you to be satisfied with your purchase. For more information about our return and exchange policies, please visit our returns page. This page provides detailed information on eligibility criteria, procedures, and any applicable timelines.

What if I have questions or need assistance with my purchase?

If you have questions or need assistance with your purchase on Project Antelope, we recommend contacting the seller directly for personalized support. They have the best knowledge of the artwork, shipping options, and specific details related to your purchase. You can reach out to the seller through our messaging system or using the contact information on their profile. For general inquiries or further assistance, our customer support team is also available through our website's contact page.

How does Project Antelope support indigenous communities?

Project Antelope, led and managed by Indigenous business leaders, is committed to establishing avenues for Indigenous artists to exhibit and market their artwork. By offering a dedicated marketplace for Indigenous artists, our mission is to nurture economic self-determination and the safeguarding of cultural heritage within Indigenous communities.

Within the framework of Project Antelope, Indigenous artists experience heightened visibility, expanded reach to a broader audience, and the potential to generate income through their artistic creations. Your support for these artists and their craft directly contributes to the enduring strength and perpetuation of Indigenous artistic traditions and communities.